{"id":1292,"date":"2026-04-24T10:18:03","date_gmt":"2026-04-24T02:18:03","guid":{"rendered":"https:\/\/mhsmartmotors.uk\/?page_id=1292"},"modified":"2026-04-24T11:15:34","modified_gmt":"2026-04-24T03:15:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/mhsmartmotors.uk\/index.php\/refund-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">1. Overview<\/h4>\n\n\n\n<p>This Delivery Policy outlines how MH SMART MOTORS LTD fulfils orders and services purchased through our website. It applies to both physical products (car accessories) and service-based bookings (test drive appointments).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">2. Order Processing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders are processed within <strong>1\u20132 business days<\/strong> after payment confirmation<\/li>\n\n\n\n<li>Orders are not processed on Sundays or UK public holidays<\/li>\n\n\n\n<li>Customers will receive an order confirmation email after successful checkout<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">3. Shipping Areas<\/h4>\n\n\n\n<p>We currently offer delivery to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>United Kingdom<\/li>\n\n\n\n<li>Selected countries within Europe<\/li>\n<\/ul>\n\n\n\n<p>Delivery availability may vary depending on the destination. If we are unable to deliver to your location, you will be notified before order confirmation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">4. Shipping &amp; Delivery Time<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">United Kingdom<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estimated delivery time: <strong>2\u20135 business days<\/strong><\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">Europe<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estimated delivery time: <strong>5\u201310 business days<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Delivery times are estimates and may vary due to courier operations, customs processing, or external factors beyond our control.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">5. Shipping Costs<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping fees are calculated at checkout based on destination and order size<\/li>\n\n\n\n<li>Any applicable taxes, customs duties, or import charges for European deliveries are the responsibility of the customer<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">6. Tracking &amp; Fulfilment<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tracking details will be provided where available<\/li>\n\n\n\n<li>Customers are responsible for monitoring delivery updates<\/li>\n\n\n\n<li>Incorrect or incomplete delivery information may result in delays or additional charges<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">7. Delivery Completion<\/h4>\n\n\n\n<p>Delivery is considered complete when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The order is marked as delivered by the courier, or<\/li>\n\n\n\n<li>The item has been delivered to the address provided at checkout<\/li>\n<\/ul>\n\n\n\n<p>Responsibility for the product transfers to the customer upon delivery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">8. Delays &amp; External Factors<\/h4>\n\n\n\n<p>We are not responsible for delays caused by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Courier service disruptions<\/li>\n\n\n\n<li>Customs clearance processes<\/li>\n\n\n\n<li>Incorrect address details provided by the customer<\/li>\n\n\n\n<li>Events beyond our reasonable control<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">9. Damaged, Lost, or Missing Items<\/h4>\n\n\n\n<p>If your order arrives damaged, incomplete, or is believed to be lost:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must notify us within <strong>48 hours of the expected or confirmed delivery date<\/strong><\/li>\n\n\n\n<li>Supporting evidence (e.g. photos) may be required<\/li>\n<\/ul>\n\n\n\n<p>We will investigate and provide a suitable resolution where applicable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">10. Service Delivery \u2013 Test Drive Booking<\/h4>\n\n\n\n<p>Test drive bookings are classified as a <strong>service<\/strong>, not a physical delivery.<\/p>\n\n\n\n<p>After payment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers will receive a confirmation email<\/li>\n\n\n\n<li>Appointment details (time, location, and vehicle) will be provided<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">11. Appointment Conditions<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Test drives are available within the London area unless otherwise agreed<\/li>\n\n\n\n<li>Customers must attend at the scheduled time<\/li>\n\n\n\n<li>Late arrivals may result in reduced appointment time or cancellation<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">12. Missed Appointments<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Missed appointments without prior notice may not be rescheduled without an additional fee<\/li>\n\n\n\n<li>Rebooking is subject to availability<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Overview This Delivery Policy outlines how MH SMART MOTORS LTD fulfils orders and services purchased through our website. It applies to both physical products (car accessories) and service-based bookings (test drive appointments). 2. Order Processing 3. Shipping Areas We currently offer delivery to: Delivery availability may vary depending on the destination. If we are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-1292","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/pages\/1292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/comments?post=1292"}],"version-history":[{"count":4,"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/pages\/1292\/revisions"}],"predecessor-version":[{"id":1320,"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/pages\/1292\/revisions\/1320"}],"wp:attachment":[{"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/media?parent=1292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}