{"id":15,"date":"2026-04-24T10:23:12","date_gmt":"2026-04-24T02:23:12","guid":{"rendered":"https:\/\/mhsmartmotors.uk\/?page_id=15"},"modified":"2026-04-24T11:09:10","modified_gmt":"2026-04-24T03:09:10","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/mhsmartmotors.uk\/index.php\/refund-returns-policy\/","title":{"rendered":"Refund &#038; Returns Policy"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">1. Overview<\/h4>\n\n\n\n<p>This policy outlines your rights regarding refunds, returns, and cancellations for purchases made through our website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">2. Test Drive Booking Fees<\/h4>\n\n\n\n<p>Test drive bookings are a <strong>paid service for scheduling and preparation<\/strong>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Important Clarification:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This fee is <strong>not a deposit<\/strong><\/li>\n\n\n\n<li>It is <strong>not related to vehicle ownership or purchase price<\/strong><\/li>\n\n\n\n<li>It is <strong>non-transferable<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\">Refund Eligibility<\/h5>\n\n\n\n<p>Refunds are only granted if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The booking is cancelled by MH SMART MOTORS LTD<\/li>\n\n\n\n<li>The service cannot be delivered due to circumstances within our control<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\">Non-Refundable Situations<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Failure to attend without notice<\/li>\n\n\n\n<li>Cancellation with less than 24 hours\u2019 notice<\/li>\n\n\n\n<li>Customer-related scheduling conflicts<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">3. Rescheduling Policy<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers may reschedule once with at least <strong>24 hours\u2019 notice<\/strong><\/li>\n\n\n\n<li>Additional rescheduling may require a new booking<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">4. Car Accessories \u2013 Returns<\/h4>\n\n\n\n<p>Customers may return items within <strong>14 days<\/strong> of receiving the product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">5. Return Conditions<\/h4>\n\n\n\n<p>To be eligible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be unused<\/li>\n\n\n\n<li>Returned in original packaging<\/li>\n\n\n\n<li>In resalable condition<\/li>\n<\/ul>\n\n\n\n<p>We reserve the right to reject returns that do not meet these criteria.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">6. Faulty or Incorrect Items<\/h4>\n\n\n\n<p>If an item is defective or incorrect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within 48 hours<\/li>\n\n\n\n<li>We will offer replacement, repair, or refund<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">7. Refund Processing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued to the original payment method<\/li>\n\n\n\n<li>Processing time: <strong>5\u201310 business days<\/strong><\/li>\n\n\n\n<li>Delays may occur depending on the payment provider<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">8. Return Shipping<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping unless the item is faulty<\/li>\n\n\n\n<li>We recommend using a tracked service<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Overview This policy outlines your rights regarding refunds, returns, and cancellations for purchases made through our website. 2. Test Drive Booking Fees Test drive bookings are a paid service for scheduling and preparation. Important Clarification: Refund Eligibility Refunds are only granted if: Non-Refundable Situations 3. Rescheduling Policy 4. Car Accessories \u2013 Returns Customers may [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":3,"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":1316,"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions\/1316"}],"wp:attachment":[{"href":"https:\/\/mhsmartmotors.uk\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}